FAQ

PRODUCTS & FRAGRANCES

Our fragrances are inspired by six distinct olfactory worlds, designed to guide your choice and transform every space into a unique, personal experience. Fresh and sparkling citrus notes, elegant floral bouquets, vibrant fruity accords, sweet and enveloping scents, soft talc notes, and woody-spicy compositions with a bold character: each family reflects a different way of experiencing fragrance with style and personality.

Fresh Citrus – Lively and sparkling
scents that release the energy of citrus (Cold Water ).

Floral – Elegant and delicate bouquets, where notes of rose, lily of the valley, jasmine, and ylang-ylang create a refined atmosphere (Magnolia Blossom & Wood, Amber & Rose).

Fruity – Sunny and colorful fragrances inspired by fresh fruit, with sweet and juicy accents that give a playful, carefree feeling (Grape Cassis).

Sweet – Warm and enveloping accords that pamper the senses. Vanilla, honey, and tonka bean create soft, indulgent scents (Vanilla and Wood, Honey & Sea Salt).

Woody Spicy – Intense and sophisticated fragrances that combine the depth of fine woods with the character of spices (Nero, Sandalwood Bergamot, Petals of Tobacco).

Velvety – Delicate and reassuring fragrances, inspired by the sensation of cleanliness. Musky accords provide an immediate sense of well-being (White Musk )

The intensity of a fragrance refers to how noticeable it is in a space and how long it lasts.
Millefiori Milano offers fragrances with different intensities to suit every need and mood.

Intensity levels:

Light – Fresh and delicate for those preferring a subtle scent.

Medium – Balanced and versatile.

Intense – Bold and perfect for those who enjoy strong fragrances.

Intensity can also vary depending on the fragrance family:

Fragrance family: Fresh citrus
Typical intensity: Light / Medium
Characteristic notes: Lively, sparkling notes; noticeable but fade more quickly

Fragrance family: Floral
Typical intensity: Light / Medium
Characteristic notes: Elegant and delicate; generally soft and unobtrusive

Fragrance family: Fruity
Typical intensity: Medium
Characteristic notes: Sweet, juicy; moderately long-lasting

Fragrance family: Sweet
Typical intensity: Medium / Intense
Characteristic notes: Warm, enveloping; vanilla, amber, musk; long-lasting

Fragrance family: Woody Spicy
Typical intensity: Intense
Characteristic notes: Deep, persistent, full-bodied

Fragrance family: Velvety
Typical intensity: Light / Medium
Characteristic notes: Soft and clean; delicate yet comfortable

The car fragrance diffusers are 60mm wide and 25mm high.

PRODUCT USE

How to use the Millefiori Milano Car Fragrance?

1. Choose your preferred Car Fragrance from the available options.

2. Insert the two scented sections into the diffuser.

3. Place the diffuser on the car air vents: the universal clip allows horizontal or vertical orientation.

CARE, SAFETY & DISPOSAL

CLP stands for Classification, Labelling, and Packaging. It is an EU regulation (EC No. 1272/2008) that establishes unified criteria for
classifying and labeling chemical substances and mixtures, including home fragrances.

The CLP label on Millefiori Milano products is:

Legally required for consumer safety
Provides clear information on potential hazards (irritation, flammability, environmental toxicity, etc.)
Includes hazard symbols, precautionary statements, and usage instructions

All of this is designed to ensure the conscious and safe use of our products, respecting your well-being and the environment around you.

Millefiori Milano complies with CLP and EU safety regulations, indicating:

Ingredients relevant to product classification
Potential allergens (e.g., limonene, linalool, coumarin)

Precautionary statements for safe use around children, pets, or sensitive individuals

All our products are carefully formulated with a strong focus on quality and safety. Like most car fragrances, our scents contain both natural and synthetic ingredients, selected to ensure a long-lasting and pleasant aroma while complying with current European regulations (CLP/REACH). Each formulation undergoes rigorous quality checks and is developed to be safe when used according to the instructions on the packaging.

No, Millefiori Milano does not conduct animal testing. All our products are developed in compliance with European standards that prohibit
animal testing for cosmetic and home fragrance products. Our philosophy is based on a responsible and conscientious approach, both towards people and the environment

No, our products are not considered toxic when used correctly, according to the instructions on the label. Millefiori Milano fragrances are formulated in compliance with European regulations (CLP/REACH) and undergo rigorous quality and safety controls. As with all car and home fragrance products, it is important not to ingest them, avoid direct contact with eyes
and sensitive skin, and keep them out of reach of children and pets.

The UFI code (Unique Formula Identifier) is a unique alphanumeric code introduced by the European Union CLP Regulation.

It is used to precisely identify the chemical composition of a hazardous mixture and to facilitate the intervention of poison control centers in case of an emergency.

The UFI code is mandatory on the label of all products that:

Contain mixtures classified as hazardous (e.g., flammable, irritating to the skin or eyes, etc.)

Are intended for the end consumer, such as home fragrances, sprays, refills, or liquid diffusers

Are placed on the market in an EU Member State

Therefore, you will find the UFI code on the label of Millefiori Milanproducts subject to notification requirements.

The UFI code appears in the following format:

UFI: XXXX-XXXX-XXXX-XXXX

It is usually indicated on the product label near the hazard symbols or in the safety information section.

All Millefiori Milano products are designed to be used safely and pleasantly at home, but they contain concentrated fragrance blends that require some precautions.

Mandatory instructions in accordance with the CLP regulation can be found on the labels and packaging.

Here are the main warnings for domestic use:

General warnings:

Keep out of reach of children and pets.
Do not ingest or apply to skin.
Avoid contact with eyes, mucous membranes, and delicate surfaces.
Keep away from heat sources and open flames.

To ensure maximum effectiveness and safety of Millefiori Milano products, it is important to store and dispose of them correctly, in compliance with environmental standards and current regulations.

Store the products in a cool, dry place away from direct sunlight.

Empty and clean packaging (glass or plastic) can be disposed of in accordance with the disposal instructions on the packaging.

Always check the symbols and instructions on the packaging for correct disposal.

Millefiori Milano is committed to fragrance with a conscious approach, mindful of overall impact:

Many of our products are refillable; simply purchase the dedicated refills to reduce packaging consumption.
Our products include instructions for proper recycling.
The labels comply with European CLP and environmental guidelines.

HOW TO BECOME A RETAILER

Thank you for your interest in Millefiori Milano!

During 2026, we will be opening opportunities for retail sales in the Australian and New Zealand markets. If you wish to become a retailer of our brand, to properly handle your request, we kindly ask you to send the following information about your business via email to hello@millefiorimilano.com.au

Name and business sector / type of store
Address of the physical store
Website and social media profiles
Contact phone number and email address of a reference person

ORDERS

Yes, simply contact as at hello@millefiorimilano.com.au on the day you place your order.

Once an order has been completed on the Millefiori Milano Australia and New Zealand website, it cannot be modified or cancelled, as our fulfillment systems are automated to ensure fast shipping.

If you need support for an order placed on our website please contact us at hello@millefiorimilano.com.au.

Please remember to include:

Your order number
The name and email address used for the purchase
A brief description of the issue

Our team will get back to you as soon as possible, providing personalised assistance to help resolve any matter related to your purchase.

DELIVERY & RETURNS

We ship from the East Coast of Australia, using couriers or Australia Post. Typically, delivery will take between 4-10 days depending on your location. If your order is received during Monday-Friday we will dispatch your order to the couriers or Australia Post within 48 hours from receipt of your order.

You will receive an email when your order is shipped.
This email will include the tracking details of your parcel so you can monitor the shipment directly on the courier’s website.

Important: To help the courier during delivery, please include your unit number if you live in an apartment or townhouse and anything else that may prevent delivery issues. Please make sure you enter and check your address details and they are accurate as this is one of the most common issues with deliveries. Any redirection costs will apply for mis-addressed orders.

In the event of failure to collect the goods or failed delivery due to circumstances not attributable to Millefiori Milano or the courier, the shipping and return costs of the purchased products are charged to the Customer.

Millefiori Milano Australia and New Zealand site ships to both Australia and New Zealand.

Millefiori Milano ANZ generally does not accept returns unless items are faulty or delivered in error. Faulty item claims require an emailed explanation with order details. Returns for damaged items must be initiated within 48 hours of delivery, requiring an official authorisation number, and the buyer pays for return freight.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can contact us regarding a return at hello@millefiorimilano.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

ACCOUNT

Creating an account on Millefiori Milano is simple, secure, and gives you access to numerous benefits.

Here’s how to do it:

Go to the homepage and click on the profile icon (top right)
Enter your email address: a temporary authentication code will be sent to verify your identity
Once you enter the received code, you can complete the registration with:

First and last name
A personal password
Any shipping information

After a few moments, your account will be active and ready to use!

Why register on Millefiori Milano:

Monitor the status of your online orders
Manage addresses and shipping details
Receive exclusive offers and previews
Checkout faster

To stay updated on new fragrances, exclusive collections, and special promotions, we recommend subscribing to the Millefiori Milano newsletter.

How to do it? It's very simple:

Scroll to the bottom of any page on the website
Enter your email address in the newsletter field located in the footer
Confirm your subscription, and you will receive a welcome email with any active benefits

What you will receive by subscribing:

Previews of new collections
Access to exclusive offers, discounts, and events reserved for subscribers

You can reset it in just a few seconds directly on the MillefioriMilano.com.au website.

Here’s how:

Go to the account login page
Click on “Forgot your password?”
Enter the email address associated with your account
You will receive an email with a link to create a new secure password

Follow the link and set a new password to safely access your profile again.

Tip:

Choose a password that is easy for you to remember but hard to guess, using letters, numbers, and symbols.

CUSTOMER SERVICE

If you need assistance with an order, a product, or other information? You can easily contact our Millefiori Milano AU/NZ Customer Service through the following channels:

Email